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Offre d’emploi Business Analyst Banking – Customer Journey Expert – SOGETI BeLux – CDI – Temps plein – Informatique / Multimédia / Télécommunication – Luxembourg

We are launching a new challenge: to find a driven and talented Business Analyst Banking – Customer Journey Expert!

By becoming part of the team of our DIGITAL department within SOGETI, you will be involved within a multicultural environment in which you will be able to improve your skills by sharing technical knowledge with your future colleagues, on various platforms.

Your challenge:

Your mission will be to design, develop and manage services and processes in the scope of the Tribe.  You will work in a Squad within an Agile organization and you work together with other experts to achieve the Squad’s mission.

Typical responsibilities/activities of a Customer Journey Expert :

  • To contribute actively to all events of the Agile Way of Working ; you ensure that priorities are made;
  • To participate in the Squad and Chapter meetings/events like stand ups, replenishments, and retrospectives;
  • To undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journeys; you ensure all suggestions for improvements and solutions are validated by data;
  • To optimize processes in a customer friendly way to maximize customer and business value;
  • To deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies;
  • To truly understand your products, services, and customer processes end-to-end and keep this knowledge up to date;
  • To have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality;
  • To be involved in resolving customer complaints & incidents;
  • To apply your expertise, develop new techniques, new monitoring standards, new products & process and improve current ones.

And in terms of technical know-how?             

  • Understanding business needs and have a deep knowledge on Digital Squad domains.

To succeed in your mission you need: 

  • To have strong communication skills (written & verbal);
  • To be creative, analytical & forward thinking with advice capabilities;
  • To be dynamic, flexible and well organized;
  • To have strong banking knowledge (product and services);
  • To be able to interact with a plurality of stakeholders;
  • To have a fluency in French and English.

But above all, the desire to invest yourself in the life and the working atmosphere of a team!

Education :

5+ years university degree in IT and at least 5 years of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

Sogeti/Capgemini what it means you?

For us, a success story! From of a French start-up launched in 1967 by a man, Serge Kampf, which has become a world benchmark in IT consulting.

In 50 years, Capgemini has undertaken a complete transformation… With the same ambition: to be one step ahead of digital and technological transformations.

With its 270,000 employees worldwide, experts in their fields, the Group offers its customers a unique offer to seize all opportunities.

And Sogeti Luxembourg?

Sogeti in Luxembourg has 750 passionate and proud employees to be part of this leading company on the Luxembourg market, in 4 areas of activity: Cybersecurity, Testing, Digital and Infra / Cloud.

It also has strong sectoral expertise (Banking, Insurance, Space, Defense, European and State institutions, Aeronautics, Energy, Industry, etc.); but also an ecosystem of international partners (publishers, start-ups, universities) associated with innovation centers;

And finally, a 360 approach that supports our clients from strategy to implementation of their transformation. Above all a real playground and evolution for any techie looking for challenges.

Why joining us ?

  • To integrate a team on a human scale;
  • To have access to open career paths in terms of jobs, roles and sectors;
  • For being involved in a fun atmosphere and regain the freedom to dare;
  • To act on complex issues in an innovative environment.

Extra benefits ?

  • Meal allowance;
  • Company car and fuel card if needed;
  • Sympass card;
  • Shareholding offer exclusively dedicated to employees;
  • Referral bonuses;
  • Personalized training and career monitoring plan;
  • Participation in tech conferences.

So, ready for the challenge?

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